RWC77 Privacy Policy – We Protect Your Data Like Our Own

1Introduction & Data Controller

RWC77 ("we", "platform", or "data controller") is the entity responsible for processing your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia. We take your privacy seriously and are committed to safeguarding the personal information you share with us.

This Policy applies to all personal data collected through:

• Account registration and usage RWC77;
• Deposit and withdrawal transactions via Malaysian payment methods;
• Interactions with our customer support team;
• Website browsing activity RWC77; and
• Participation in our bonus programmes, promotions, and competitions.

2Personal Data We Collect

Depending on how you interact with RWC77, we may collect the following categories of data:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, political views, or religious beliefs.

3How We Use Your Data

RWC77 uses your personal data for the following purposes, on valid legal grounds:

• Account Management: Creating, verifying and managing accounts RWC77 yours, including the required KYC (Know Your Customer) process.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks), as well as withdrawal requests in Malaysian Ringgit (RM).
• Service Delivery: Providing access to sports betting (Malaysia Super League, EPL, badminton, e-sports), slots, live casino, lottery, and all games available on RWC77.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Service Communications: Sending important notifications related to your account, transactions, game results and policy updates.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide the necessary support.
• Platform Enhancement: Analysing usage data to improve the user experience and develop new features.
• Marketing (with consent): Sending you information about promotions, bonuses, and special offers from RWC77 if you have consented to receive them.

4Data Sharing & Disclosure

RWC77 does not sell your personal data. We only share data in the following limited circumstances:

• Payment Service Providers: To process your financial transactions via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX, and others — only data necessary for processing is shared.
• Game Providers: Minimum data required to grant you access to games from licensed providers partnering with RWC77.
• Statutory Authority: Where required by Malaysian law, court order, or a valid request from a law enforcement agency.
• Audit & Compliance: Audit firms and legal advisors bound by strict confidentiality obligations.

5Data Security

We implement robust technical and organisational security measures to protect your personal data:

• Data Encryption: All data in transit is protected with TLS/SSL 256-bit protocols. Sensitive data at rest is also encrypted using AES-256 standards.
• Access Controls: Access to user data is restricted on a need-to-know basis and protected by multi-factor authentication.
• Continuous Monitoring: Our systems are monitored 24/7 to detect suspicious activity or intrusion attempts.
• Security Assessment: We conduct regular penetration testing and security audits.
• Incident Response Plan: We have a comprehensive incident response plan in place. In the event of a data breach, we will notify the relevant authorities and affected users in accordance with PDPA requirements.
• Staff Training: All staff RWC77 undergo regular data security awareness training.

6Cookies & Tracking Technologies

Website RWC77 uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use:

• Essential Cookies (Required): Required for core website functions such as session login, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how visitors interact with our website through anonymously collected data.
• Functional Cookies: Storing your preferences (such as language settings and account configurations) to enhance your experience.
• Marketing Cookies: Only used with your consent to display relevant promotional content.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the RWC77.

7Cross-Border Data Transfers

In the course of its operations, RWC77 may process or store your personal data on servers located outside Malaysia. Where such transfers occur, we ensure that:

• The recipient country provides a level of data protection equivalent to that of Malaysia;
• Appropriate data transfer agreements have been put in place in accordance with PDPA requirements; and
• The recipient has implemented adequate technical and organisational safeguards.

8Your Rights Under PDPA

As a user of RWC77 as a resident of Malaysia, you have the following rights under the Personal Data Protection Act 2010:

To exercise any of the rights above, please submit a written request to support@rwc77.click with the subject line "PDPA Rights Request". We will respond within 7 working days.

9Data Retention & Deletion

RWC77 only retains your personal data for as long as necessary for the stated purposes, or as required under Malaysian law:

• Active Account Data: Retained for as long as your account remains active with RWC77;
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysian legal and tax requirements;
• Closed Account Data: Retained for 5 years after account closure for compliance purposes and resolution of any outstanding claims;
• Access & Security Logs: Retained for 2 years for security and incident investigation purposes;
• Marketing Data: Deleted as soon as you withdraw your marketing consent.

Once the applicable retention period has elapsed, your data will be securely deleted or anonymised using industry-standard methods.

10Children's Privacy

Platform RWC77 is intended exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data of anyone under the age of 18.

Should we discover that a child's data has been collected without valid parental or guardian consent, we will promptly delete such data and close the account in question. Parents or guardians with concerns regarding this matter are welcome to contact us at support@rwc77.click.

11Privacy Policy Amendments

RWC77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this document;
• Displaying a prominent notice on the homepage RWC77 about the changes made; and
• Sending email notifications to all registered members for significant changes.

Continued use of the platform after any amendments take effect constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by RWC77, please contact us via:

• Email: support@rwc77.click (subject: "Data Privacy Enquiry")
• Live Chat: Via the live chat button on the website RWC77 (available 24/7)
• Support Language: Bahasa Melayu and English
• Response Time: Within 7 business days for privacy-related enquiries

You also have the right to lodge a complaint with Personal Data Protection Commissioner of Malaysia if you believe that your personal data has been processed in a manner that violates the PDPA 2010.